About Us



🌍 About Urban Market

Welcome to Urban Market, a proudly South African online marketplace dedicated to making new and unique products accessible to everyone.

At Urban Market, we focus on sourcing innovative and trending products — especially those that are popular internationally but not yet easily available in South Africa. From viral finds seen on TikTok Shop to clever everyday essentials, we make it possible for South Africans to get the latest products without the long wait or high international shipping costs.

Our goal is simple: to bring global trends, practical innovations, and lifestyle essentials together in one place — right here at home.

Urban Market was created under the Urban iKon brand, built on a foundation of trust, quality, and reliability. Our team has successfully sold products through major platforms such as Takealot, Makro, and Amazon, giving us the experience and insight to ensure that everything we offer meets high standards of value and performance.

Now, through Urban Market, we’re creating a space where customers can discover fresh, exciting products alongside reliable everyday items — all backed by a team that understands what South Africans are looking for.

Thank you for being part of our journey as we bring the world’s newest finds closer to you.

 


🚚 Shipping & Returns

  • Delivery: Orders are processed within 1–2 business days and delivered within 2–5 working days across South Africa.

  • Returns: If you’re not 100% satisfied, you can return your order within 14 days for a replacement or refund.

  • Refunds: Processed within 3–5 working days after we receive your return.

We value your peace of mind and want you to shop with total confidence.


 

📞 Contact Us

We’d love to hear from you.

📧 Email: support@urbanikon.co.za
📱 WhatsApp: +27 66 534 4679
⏰ We reply within 24 hours.

You can also reach out through our contact form on this site — we’ll get back to you as soon as possible.

 

🔒 Privacy & Terms

Your privacy and security are extremely important to us.
We never share your personal information with third parties. All payments are protected by Shopify’s secure, encrypted checkout.