Shipping policy
Thank you for shopping with Urban Market. We’re committed to delivering your orders quickly and safely anywhere in South Africa. Please read our shipping details below.
1. Processing Time
All orders are processed within 1–2 working days after payment is received.
During busy seasons or promotional sales, processing may take an extra day or two — but we’ll always keep you updated.
2. Delivery Timeframes
We offer nationwide delivery across South Africa.
Typical delivery times are:
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Major cities: 2–4 working days
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Outlying areas: 3–7 working days
Once your order is dispatched, you’ll receive a tracking link via email or SMS so you can follow your delivery in real time.
3. Delivery Partners
We use trusted courier partners such as The Courier Guy, Fastway, and Pudo to ensure fast and reliable service.
All parcels are insured until delivered to your door.
4. Shipping Fees
Shipping is calculated at checkout based on your delivery area and parcel weight.
We occasionally offer free shipping promotions, which will be clearly indicated on our website or banner.
5. Order Tracking
As soon as your order has been shipped, you’ll receive an email or WhatsApp notification with your tracking number.
If you don’t receive tracking info within 3 working days, please email us at hello @ urbanmarket.co.za
6. Delays and Issues
While we do our best to meet delivery times, unforeseen delays can occasionally occur due to courier backlogs, weather, or public holidays.
If your parcel hasn’t arrived within the estimated timeframe, contact us — we’ll help locate it right away.
7. Shipping Outside South Africa
We currently ship within South Africa only, but international shipping is coming soon.
You can subscribe to our newsletter to be notified once we launch international delivery.
8. Questions or Support
If you have any questions about your order or delivery, our support team is here to help.
Email us and we’ll respond within 24 hours.